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How can I train a chatbot using my company’s FAQs?

Asked on Sep 16, 2025

Answer

To train a chatbot using your company's FAQs, you can leverage a platform like Dialogflow or Rasa to create intents and responses based on the FAQ content. This involves mapping each FAQ question to an intent and providing appropriate responses that the chatbot can deliver to users.

Open your chatbot platform or integration dashboard.
Navigate to the Intents section and create a new intent for each FAQ question.
Enter the FAQ question as a training phrase and provide the corresponding answer as the response.

Additional Comment:

Ensure that each FAQ question is distinct to avoid overlapping intents.
Test the chatbot with various phrasings of the FAQ questions to ensure robust understanding.
Consider using entities to capture variable information within the FAQs.

✅ Answered with Chatbot best practices.

Ask any question about Chatbots here... and get an instant response.

How can I train a chatbot using my company’s FAQs?

Asked on Sep 16, 2025

Answer

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